Terms of Service

RoofHyve Terms of Service / SaaS Agreement

Owner / Publisher: RoofHyve Inc.

Product: RoofHyve

Effective Date: June 12, 2026

Last Updated: August 12, 2026

Audience: Roofing company customers, account administrators, authorized business users, and users accessing RoofHyve under a company account

Applies To: RoofHyve websites, portals, mobile apps, subscriptions, APIs, integrations, and related SaaS services

IMPORTANT NOTICE: These Terms contain disclaimers of warranties, limitations of liability, indemnification obligations, automatic-renewal terms, and dispute-resolution provisions that may require individual arbitration and waive certain jury-trial or class-action rights. Please read these Terms carefully.

1. Agreement to Terms

These Terms of Service / SaaS Agreement (“Terms”) constitute a legally binding agreement between RoofHyve Inc. (“RoofHyve,” “Company,” “we,” “us,” or “our”) and any individual, company, entity, employee, contractor, representative, customer, or other user (“User,” “Customer,” or “you”) accessing or using the RoofHyve platform, websites, portals, applications, software, content, APIs, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read these Terms, agree to be bound by them, represent that you have authority to bind yourself and, where applicable, your company or organization, and agree to comply with all applicable laws. If you do not agree, you may not access or use the Services.

2. Eligibility and Authority

You must be at least eighteen (18) years old and legally capable of entering into binding contracts. If you access the Services on behalf of a business entity, you represent that you have authority to bind that entity and that the entity is responsible for all users associated with its account.

3. Description of Services

RoofHyve is a cloud-based software platform designed to assist roofing, solar, gutter, exterior contracting, and related businesses with operational management.

Services may include lead management, CRM, estimates, proposals, electronic signatures, project management, customer portals, employee management, attendance tracking, payroll-related workflows, scheduling, communications, file storage, reporting, analytics, subscription management, mobile apps, optional AI-assisted features, and integrations with third-party providers.

RoofHyve may add, remove, modify, discontinue, or update features at any time. Some features may depend on plan level, configuration, region, third-party integrations, or administrative permissions.

4. Account Registration and Security

Users may be required to create an account and provide accurate, current information.

Individual authorized users may request deletion of their own user account through the mobile app where available; however, such a request does not delete the Customer tenant, subscription, business records, or company-controlled Customer Data.

Customer is responsible for maintaining confidentiality of credentials and restricting access to authorized personnel.

Customer is responsible for all activity occurring under its account, including activity by employees, contractors, invited customers, and sales/CSR users.

Customer must promptly notify RoofHyve of suspected unauthorized access or credential compromise.

5. Subscriptions, Plans, and Fees

Certain Services require a paid subscription. Plans may include monthly plans, annual plans, enterprise plans, add-on services, hibernation plans, read-only access plans, implementation services, training, SMS usage, and other usage-based or one-time fees. Current pricing is displayed on applicable pricing pages, order forms, proposals, checkout pages, or subscription agreements.

Unless otherwise stated in an applicable order form, fees are non-refundable, fees are exclusive of taxes, and Customer is responsible for applicable taxes. Customer authorizes RoofHyve and its payment processors to charge all fees associated with the subscription and applicable add-ons.

6. Automatic Renewal and Cancellation

Subscriptions automatically renew for successive periods equal to the then-current subscription term unless canceled before the end of the then-current term. Monthly plans renew monthly and annual plans renew annually unless stated otherwise at checkout or in an order form.

At or before purchase, RoofHyve will disclose the automatic-renewal terms, renewal frequency, recurring charge or charge range, and cancellation method, and will obtain affirmative consent where required by law. RoofHyve will provide an acknowledgement capable of being retained that includes the subscription terms, cancellation policy, and cancellation instructions.

You may cancel automatic renewal using the self-service cancellation option within your RoofHyve account or another cancellation method provided by RoofHyve. Cancellation takes effect at the end of the then-current term and stops future renewals. Where required by law, RoofHyve will provide advance renewal reminders, price-change notices, and an online cancellation mechanism that does not create unreasonable delay or obstruction.

Nothing in this section waives any non-waivable cancellation or refund right under applicable law.

7. Late Payments, Suspension, and Collections

If payment is not received when due, RoofHyve may suspend access, disable features, restrict logins, convert accounts to read-only status, charge late fees where permitted, or refer balances to collections. Suspension does not waive payment obligations.

8. Account Hibernation and Read-Only Access

RoofHyve may offer hibernation or read-only subscription options. During hibernation, active functionality may be restricted, data may remain stored, export rights may be limited to legally required access rights, and reactivation fees may apply. RoofHyve may establish additional terms for hibernation services.

9. Customer Data Ownership and License

As between RoofHyve and Customer, Customer retains ownership of Customer Data. Customer Data includes customer records, employee records, proposal information, project records, files, images, messages, contracts, electronic signatures, and documents uploaded to or generated within the platform for Customer.

Customer grants RoofHyve a limited license to host, process, store, transmit, display, backup, analyze, and otherwise use Customer Data as necessary to provide, secure, support, maintain, improve, and administer the Services, comply with law, and enforce applicable agreements.

10. RoofHyve Ownership

RoofHyve retains all right, title, and interest in the Services, software, source code, object code, databases, workflows, templates, user interfaces, trademarks, trade secrets, documentation, reports, analytics methodologies, and platform improvements. No ownership rights are transferred to users except for the limited access rights expressly granted under these Terms.

This Section is supplemented by Section 15 (Protection of Platform, Intellectual Property, Confidential Information, and Technology), which establishes additional ownership, license, access, use, confidentiality, technology-protection, and remedy provisions.

11. Customer Responsibilities

Customer is responsible for information entered into the platform, including proposal accuracy, contract accuracy, customer communications, employee data, payroll-related records, insurance information, and project documents.

Customer is responsible for compliance with applicable roofing, construction, licensing, consumer-protection, employment, payroll, tax, privacy, telemarketing/SMS, and regulatory laws.

Customer is responsible for providing required notices and obtaining required consents from employees, contractors, customers, and other individuals.

Customer is responsible for configuring roles, permissions, attendance/location settings, proposal terms, cancellation windows, warranties, payment instructions, and integrations lawfully.

RoofHyve does not provide legal, accounting, payroll, tax, employment, insurance, construction, engineering, or regulatory advice.

12. Customer Portal and End-Customer Interactions

Customer may invite homeowners or other end customers to access a customer portal to view proposals, upload files/images/messages, sign proposals, reject proposals, cancel proposals where available, download documents, and communicate about projects. Customer is solely responsible for the underlying roofing services, proposal terms, cancellation rights, refunds, warranties, inspections, financing terms, insurance communications, and project performance. RoofHyve is not the roofing contractor.

13. Electronic Signatures

The Services may support electronic signatures. By using electronic signature functionality, users consent to conducting transactions electronically, receiving records electronically, using electronic signatures, and electronic storage of signed documents. Electronic signatures facilitated through the Services may have the same legal effect as handwritten signatures to the extent permitted by applicable law, including the federal E-SIGN Act and applicable state UETA laws.

Users are responsible for reviewing documents before signing.

14. Third-Party Services and Integrations

The Services may integrate with or facilitate access to third-party products, services, software, platforms, websites, APIs, or providers, including Stripe, QuickBooks/Intuit, Microsoft Azure, Twilio, Google Maps, Google Analytics, Firebase/Google Cloud, email/SMS/push providers, accounting systems, CRM tools, payment processors, and AI providers.

RoofHyve does not own or control third-party services and is not liable for outages, errors, price changes, data issues, security events, or compliance failures caused by third-party providers.

15. Protection of Platform, Intellectual Property, Confidential Information, and Technology

The provisions contained in this Article are material conditions of the limited license granted to each User. Any violation of this Article constitutes a material breach of this Agreement, may immediately terminate the User’s authorization to access the Platform, and may subject the User to all contractual, statutory, equitable, and other remedies available under applicable law.

15.1 Purpose

This Article establishes the rights, obligations, restrictions, and remedies applicable to the protection of the RoofHyve platform, including its software, technology, intellectual property, confidential information, trade secrets, artificial intelligence capabilities, business methodologies, proprietary workflows, and related assets. The provisions contained herein are intended to supplement all other protections contained within this Agreement and shall be interpreted broadly to protect the legitimate business interests of RoofHyve.

The User acknowledges that RoofHyve has invested substantial time, expertise, financial resources, research, development, innovation, and proprietary knowledge in creating the Services. The User further acknowledges that the Services contain valuable proprietary technologies and confidential business information that derive independent economic value from not being generally known or readily ascertainable by competitors or the public.

Nothing contained within this Article shall be interpreted as limiting any rights, protections, remedies, or causes of action otherwise available to RoofHyve under this Agreement or applicable law.

15.2 Ownership of the Services

The Services, together with all software, applications, websites, mobile applications, databases, source code, object code, executable code, APIs, integrations, system architecture, algorithms, artificial intelligence technologies, prompt engineering methodologies, machine learning systems, automation processes, business logic, workflows, navigation structures, user interface designs, user experience designs, dashboards, reports, templates, forms, graphics, icons, images, videos, documentation, manuals, knowledge bases, training materials, specifications, metadata, databases, data structures, analytics, operational methodologies, security systems, product designs, trade names, trademarks, service marks, logos, copyrights, patents, patent applications, trade secrets, confidential information, goodwill, customer experience, and all enhancements, updates, modifications, derivative works, and improvements thereto (collectively, the “Platform”) are and shall remain the exclusive property of RoofHyve and its licensors.

Except for the limited license expressly granted under this Agreement, no ownership rights, title, intellectual property rights, proprietary interests, licenses by implication, or other legal or equitable interests are transferred to the User.

All rights not expressly granted herein are expressly reserved by RoofHyve.

15.3 Limited License

Subject to the User’s continued compliance with this Agreement, RoofHyve grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for the User’s own legitimate internal business operations and solely in accordance with the functionality expressly provided by RoofHyve.

This license is granted solely for the duration of the User’s authorized subscription or other lawful access to the Services.

The User shall acquire no ownership interest in the Platform or any portion thereof by virtue of using the Services.

The license granted under this Section may be suspended, restricted, or revoked immediately upon any violation of this Agreement or any activity that RoofHyve reasonably determines threatens the security, integrity, confidentiality, intellectual property, business operations, customers, or commercial interests of the Platform.

Nothing contained in this Agreement shall be construed as granting the User any right to:

• copy, duplicate, reproduce, distribute, publish, license, sublicense, assign, transfer, lease, sell, rent, commercialize, or otherwise exploit the Platform;
• modify, adapt, translate, create derivative works from, or otherwise alter any portion of the Platform;
• reverse engineer, decompile, disassemble, decode, analyze, or otherwise attempt to discover the underlying source code, architecture, business logic, algorithms, artificial intelligence methodologies, workflows, databases, APIs, or operational design of the Platform;
• use the Platform for the benefit of any third party except as expressly authorized by RoofHyve in writing; or
• access or use the Platform in any manner inconsistent with the intended commercial purpose of the Services.

15.4 Acknowledgment of Proprietary Rights

The User expressly acknowledges and agrees that the Platform constitutes a unique and proprietary technology platform developed through substantial investment by RoofHyve.

The User further acknowledges that the organization, structure, selection, arrangement, presentation, workflows, screen layouts, navigation systems, automation logic, artificial intelligence features, prompts, prompt engineering methodologies, customer experience, operational methodologies, reporting systems, integrations, and overall design of the Platform represent proprietary intellectual property and valuable trade secrets regardless of whether individual software components may otherwise be publicly known.

The User agrees that these proprietary elements collectively constitute confidential and commercially valuable information deserving of the highest degree of protection permitted under applicable law.

The User shall not take any action that is reasonably likely to impair, challenge, invalidate, misappropriate, or interfere with RoofHyve’s ownership or intellectual property rights in the Platform.

The User further agrees not to assist, encourage, finance, direct, or knowingly permit any third party to engage in conduct prohibited by this Agreement.

15.5 Reservation of Rights

Except for the limited rights expressly granted herein, RoofHyve reserves all legal and equitable rights in and to the Platform.

No provision of this Agreement shall be interpreted as creating any implied license, estoppel, waiver, assignment, joint venture, partnership, agency relationship, ownership interest, or other transfer of intellectual property rights.

Any access to or use of the Platform beyond the scope expressly authorized by this Agreement shall be deemed unauthorized and may constitute a material breach of this Agreement in addition to any other rights or remedies available under applicable law.

15.6 Competitor Access, Competitive Intelligence, and Unauthorized Commercial Use

The Platform is offered solely for the legitimate internal business operations of authorized Users and is not made available for competitive analysis, market research, software evaluation, technology replication, commercial benchmarking, or any other competitive purpose.

Except with the prior express written authorization of RoofHyve, no person or entity shall access or use the Platform if such access or use is intended, directly or indirectly, to obtain competitive intelligence, evaluate proprietary technology, analyze business methodologies, replicate functionality, or otherwise benefit a competing product or service.

For purposes of this Agreement, a “Competitor” includes any individual or entity that develops, markets, licenses, distributes, operates, finances, advises, acquires, invests in, researches, consults for, or otherwise supports software, products, or services that compete, or are reasonably anticipated to compete, with any portion of the Platform.

Without limiting the foregoing, the following persons or entities shall not access or use the Platform for any competitive purpose without RoofHyve’s prior written consent:

• any Competitor;
• any employee, officer, director, owner, shareholder, member, manager, partner, consultant, contractor, advisor, agent, representative, or affiliate of a Competitor;
• any investment fund, holding company, portfolio company, research organization, consulting firm, technology incubator, accelerator, academic institution, or other third party acting for or on behalf of a Competitor;
• any person or entity seeking to evaluate, document, compare, benchmark, reverse engineer, replicate, monitor, analyze, map, or otherwise obtain information concerning the Platform for commercial, competitive, research, acquisition, investment, product development, or artificial intelligence purposes.

The User shall not, directly or indirectly:

• Access the Platform for the purpose of developing, improving, marketing, supporting, or operating any competing software, service, application, platform, product, or technology;
• Observe, record, document, photograph, capture screenshots of, video record, diagram, map, or otherwise analyze the Platform beyond the ordinary internal business use authorized by this Agreement;
• Collect, organize, extract, compile, compare, or distribute information regarding the Platform’s features, functionality, workflows, reports, navigation, pricing, architecture, integrations, automation, APIs, business logic, artificial intelligence capabilities, customer experience, or operational methodologies for any commercial or competitive purpose;
• Solicit, encourage, direct, or permit any third party to engage in activities prohibited by this Section on behalf of the User or any other person or entity;
• Use information obtained through the Platform to develop, improve, validate, market, benchmark, or support any competing technology or service.

The limited license granted under this Agreement expressly excludes any right to use the Platform for competitive intelligence, technology evaluation, software replication, market analysis, or product development.

The User acknowledges that any access obtained or used for such purposes exceeds the scope of the authorization granted by RoofHyve and constitutes a material breach of this Agreement.

RoofHyve reserves the right, in its sole discretion and without prior notice, to deny, suspend, restrict, terminate, or permanently revoke access to any account where RoofHyve reasonably believes the User has violated, attempted to violate, or poses a material risk of violating this Section.

Nothing contained herein shall prohibit legitimate investors, acquisition partners, regulatory authorities, or other third parties from conducting authorized due diligence where such access has been expressly approved in writing by RoofHyve and is subject to appropriate confidentiality obligations.

The rights granted under this Section are cumulative and shall survive the termination or expiration of this Agreement.

15.7 Artificial Intelligence, Machine Learning, and Computational Model Restrictions

The User acknowledges that the Platform incorporates proprietary software, business methodologies, automation processes, artificial intelligence technologies, prompt engineering techniques, operational workflows, customer experience designs, and other Protected Materials that constitute valuable intellectual property and trade secrets of RoofHyve.

Except as expressly authorized in writing by RoofHyve, the User shall not, directly or indirectly, use, permit the use of, or facilitate the use of any portion of the Platform or any Protected Materials for the purpose of developing, training, validating, improving, evaluating, benchmarking, optimizing, or supporting any artificial intelligence, machine learning, computational model, or automated decision-making system.

Without limitation, the User shall not use the Platform or any information obtained from the Platform to:

• train, pre-train, fine-tune, reinforce, optimize, validate, benchmark, calibrate, or otherwise improve any artificial intelligence model, machine learning model, deep learning system, neural network, large language model (“LLM”), multimodal model, generative artificial intelligence system, recommendation engine, autonomous agent, retrieval-augmented generation (“RAG”) system, predictive analytics model, reasoning engine, expert system, knowledge graph, vector database, embedding model, foundation model, or any successor or substantially similar technology;
• create, generate, collect, curate, label, annotate, classify, organize, synthesize, enrich, augment, or compile datasets, synthetic datasets, benchmark datasets, evaluation datasets, prompt libraries, prompt-response pairs, model outputs, embeddings, feature vectors, or derivative data for artificial intelligence development;
• use any screenshots, reports, prompts, prompt sequences, workflows, recommendations, user interactions, outputs, generated content, documentation, screen layouts, navigation structures, metadata, analytics, APIs, databases, forms, templates, automation processes, or other Platform information as training data or evaluation data for any computational model;
• perform prompt engineering, response analysis, behavioral testing, output evaluation, model comparison, workflow replication, automated experimentation, or systematic testing of the Platform for the purpose of developing or improving any competing software, artificial intelligence system, or automated service;
• incorporate any portion of the Platform or Protected Materials into any external artificial intelligence platform, software development environment, machine learning pipeline, data processing workflow, or computational model, whether commercial, academic, governmental, nonprofit, or otherwise;
• export, transmit, submit, upload, or otherwise provide Platform-generated content, reports, workflows, prompts, documentation, or proprietary information to any third-party artificial intelligence service for the purpose of model training, fine-tuning, commercial development, or product enhancement, except where such use is expressly authorized by RoofHyve or is necessary solely for the User’s ordinary internal business operations in a manner that does not contribute to the training or improvement of third-party models.

The User shall not employ automated software, artificial intelligence agents, browser automation tools, robotic process automation, autonomous systems, or similar technologies to observe, analyze, simulate, monitor, interact with, or extract information from the Platform beyond the ordinary human use expressly authorized under this Agreement.

The User further agrees not to knowingly assist, encourage, direct, finance, sponsor, or permit any third party to engage in activities prohibited under this Section.

The User acknowledges that the Protected Materials have been developed through substantial investment by RoofHyve and that unauthorized use of such materials for artificial intelligence or computational model development would cause significant competitive harm and irreparable injury.

Any use of the Platform or Protected Materials in violation of this Section shall constitute a material breach of this Agreement, exceed the scope of the limited license granted herein, and may constitute unauthorized access, misappropriation of trade secrets, copyright infringement, breach of contract, unfair competition, or other violations of applicable law.

RoofHyve reserves the right to immediately suspend or terminate access to the Platform upon any actual, suspected, or reasonably anticipated violation of this Section and to pursue all legal and equitable remedies available under this Agreement and applicable law.

For purposes of this Agreement, this Section shall be interpreted broadly so as to apply to existing technologies as well as future artificial intelligence, machine learning, computational intelligence, automated reasoning, or successor technologies regardless of the terminology used to describe such technologies at the time of the alleged conduct.

The obligations set forth in this Section shall survive termination or expiration of this Agreement indefinitely to the fullest extent permitted by applicable law.

15.8 Automated Access, Bots, Data Harvesting, Scraping, Circumvention, and Unauthorized Technical Interaction

The Platform is designed and licensed solely for authorized human interaction by approved Users using the ordinary functionality made available by RoofHyve. Except as expressly authorized in writing by RoofHyve, the User shall not access, monitor, collect, analyze, extract, interact with, or otherwise engage with the Platform through automated, semi-automated, or programmatic means.

Without limiting the foregoing, the User shall not, directly or indirectly:

• use or permit the use of any robot, bot, crawler, spider, scraper, harvester, parser, browser automation tool, headless browser, autonomous agent, artificial intelligence agent, robotic process automation (“RPA”), Selenium, Puppeteer, Playwright, Cypress, scripting engine, automation framework, macro, software emulator, virtual user, or similar technology to access or interact with the Platform;
• automate login sessions, user interactions, navigation, data entry, searches, report generation, workflow execution, feature testing, user interface analysis, or any other Platform functionality except through APIs or integrations expressly provided or approved by RoofHyve;
• systematically collect, harvest, copy, mirror, index, cache, archive, reproduce, download, export, capture, record, or store Platform content, metadata, responses, reports, documentation, user interface elements, workflows, prompts, screenshots, analytics, or other information beyond ordinary authorized business use;
• perform high-volume querying, automated monitoring, continuous polling, enumeration, scanning, fingerprinting, mapping, discovery, reconnaissance, or similar activities intended to analyze or understand the architecture, operation, performance, security, functionality, or internal behavior of the Platform;
• bypass, disable, interfere with, avoid, circumvent, probe, test, or otherwise defeat any authentication controls, rate limits, security mechanisms, monitoring systems, anti-automation technologies, access controls, licensing restrictions, API limitations, CAPTCHA protections, device verification, session management controls, or other technical safeguards implemented by RoofHyve;
• attempt to discover, enumerate, access, or interact with undocumented APIs, hidden endpoints, internal services, administrative interfaces, databases, servers, cloud infrastructure, authentication systems, source code repositories, development environments, testing environments, or other non-public components of the Platform;
• intercept, monitor, replay, manipulate, modify, inject, proxy, reroute, tamper with, or simulate network traffic, API requests, authentication tokens, cookies, session identifiers, communications, or data exchanged between the User and the Platform;
• use the Platform in any manner intended to generate datasets, screenshots, recordings, telemetry, usage statistics, behavioral observations, workflow documentation, or other information for commercial, competitive, research, publication, artificial intelligence, or software development purposes.

The User shall not attempt to disguise or conceal automated activity through the use of proxy services, VPNs, rotating IP addresses, device spoofing, browser fingerprint manipulation, synthetic identities, distributed automation, third-party intermediaries, or other technologies intended to evade detection or monitoring.

The User acknowledges that RoofHyve may implement technical measures designed to detect, prevent, monitor, investigate, or mitigate unauthorized automated activity. The User agrees not to interfere with or circumvent such measures.

Nothing contained in this Section shall prohibit the User from utilizing integrations, APIs, automation tools, or software expressly provided, documented, licensed, or approved in writing by RoofHyve for authorized business purposes.

Any automated access or technical interaction exceeding the scope of the limited license granted under this Agreement shall constitute unauthorized access to the Platform and a material breach of this Agreement. RoofHyve reserves the right to immediately suspend, restrict, or terminate any account engaged in such activity and to pursue all legal and equitable remedies available under this Agreement and applicable law.

The obligations contained in this Section shall survive the termination or expiration of this Agreement.

15.9 Reverse Engineering, Functional Replication, Derivative Works, and Commercial Imitation

The User acknowledges that the Platform is the result of substantial proprietary research, software engineering, product design, operational expertise, and commercial innovation developed by RoofHyve over an extended period of time.

The User further acknowledges that the value of the Platform extends beyond its software code and includes its architecture, workflows, business methodologies, automation processes, operational logic, customer experience, user interface, user experience, navigation, integrations, reporting systems, artificial intelligence capabilities, prompt engineering methodologies, and other Protected Materials.

Accordingly, except as expressly authorized in writing by RoofHyve, the User shall not, directly or indirectly:

• reverse engineer, decompile, disassemble, decode, decrypt, analyze, inspect, derive, discover, reconstruct, or otherwise attempt to determine the source code, object code, algorithms, architecture, business logic, system design, operational methodologies, or internal functioning of the Platform;
• copy, imitate, emulate, recreate, reproduce, model, simulate, mirror, or otherwise replicate any portion of the Platform, including its workflows, business processes, automation logic, reporting systems, dashboards, navigation structures, user interface layouts, user experience designs, operational methodologies, or customer interactions;
• create or attempt to create any derivative work, substantially similar product, competing software, application, service, platform, workflow, feature, module, integration, automation process, or artificial intelligence capability based in whole or in part upon information learned, observed, documented, or obtained through access to the Platform;
• utilize knowledge acquired from the Platform to develop, improve, validate, commercialize, market, support, or operate any software, technology, or business process that performs substantially similar commercial functions;
• reproduce the sequence, organization, arrangement, structure, presentation, operational flow, navigation logic, screen layouts, prompts, automation sequences, reporting methodologies, customer experience, or other distinctive elements of the Platform for commercial purposes;
• create documentation, specifications, process maps, architectural diagrams, functional descriptions, workflow diagrams, design documents, user stories, requirements documents, software specifications, or other materials intended to facilitate the replication, imitation, redevelopment, or commercialization of the Platform or any portion thereof;
• assist, direct, finance, sponsor, encourage, or knowingly permit any third party to engage in activities prohibited under this Section.

The prohibitions contained herein apply regardless of whether the resulting software, service, workflow, or technology is identical to, substantially similar to, inspired by, derived from, interoperable with, or otherwise based upon the Platform or Protected Materials.

The User further acknowledges that the unique value of the Platform resides not only in its individual software components but also in the collective selection, coordination, organization, sequencing, integration, and interaction of those components as a unified commercial software platform.

Nothing contained in this Agreement shall be interpreted as granting the User any license or authorization to develop, directly or indirectly, competing software or technology utilizing information obtained through access to the Platform.

The User acknowledges that unauthorized replication or imitation of the Platform’s functional design, workflows, operational methodologies, artificial intelligence capabilities, customer experience, or business logic would constitute a material breach of this Agreement and may further constitute misappropriation of confidential information, trade secrets, copyrighted works, proprietary methodologies, or other intellectual property rights protected under applicable law.

RoofHyve reserves all legal and equitable remedies available under this Agreement and applicable law, including injunctive relief, specific performance, recovery of actual damages, disgorgement of profits, recovery of unjust enrichment, attorneys’ fees where authorized by law or contract, and any other remedies necessary to protect its proprietary rights.

The obligations contained in this Section shall survive the expiration or termination of this Agreement indefinitely to the fullest extent permitted by applicable law.

15.10 Competitive Benchmarking, Technical Analysis, Security Testing, and Publication Restrictions

The User acknowledges that the Platform represents a proprietary commercial software system developed through substantial investment by RoofHyve and that unauthorized publication or dissemination of technical analyses, performance evaluations, security assessments, or competitive comparisons may result in significant competitive harm.

Except with the prior express written consent of RoofHyve, the User shall not, directly or indirectly:

• perform, commission, facilitate, or participate in any benchmarking, performance analysis, comparative evaluation, feature comparison, functionality assessment, workflow analysis, usability study, scalability analysis, stress testing, load testing, latency testing, or similar evaluation of the Platform intended for publication, commercial use, competitive intelligence, or third-party distribution;
• conduct or authorize any penetration testing, vulnerability assessment, exploit testing, security audit, security scanning, fuzz testing, red team exercise, reconnaissance activity, protocol analysis, network probing, or other security-related testing directed at the Platform except through a written authorization issued by RoofHyve;
• create, publish, distribute, disclose, present, transmit, display, or otherwise communicate any report, white paper, article, blog post, video, webinar, presentation, social media content, product review, analyst report, technical comparison, buyer’s guide, ranking, scorecard, feature matrix, benchmark report, security finding, or similar publication evaluating or comparing the Platform for commercial or competitive purposes;
• reproduce or publish screenshots, screen recordings, workflow diagrams, architecture diagrams, user interface analyses, navigation maps, feature inventories, operational descriptions, prompt sequences, automation logic, reports, documentation, or other Platform information in a manner intended to assist competitors, software developers, researchers, or other third parties in evaluating or replicating the Platform;
• provide Platform access, observations, documentation, screenshots, recordings, analyses, benchmark results, or technical findings to any competitor, consultant, research organization, analyst, media organization, artificial intelligence developer, software developer, or other third party for the purpose of evaluating, comparing, improving, replicating, or competing with the Platform.

Nothing contained in this Section shall prohibit:

• a User from privately communicating comments, suggestions, or product feedback directly to RoofHyve;
• truthful statements regarding the User’s own general experience with the Platform that do not disclose confidential information, Protected Materials, technical analyses, proprietary workflows, security information, or other information prohibited by this Agreement;
• disclosures expressly required by applicable law, court order, or governmental authority, provided that the User gives RoofHyve prompt written notice to the extent legally permitted.

The User acknowledges that the restrictions contained herein are intended solely to protect RoofHyve’s proprietary technology, confidential information, trade secrets, security posture, and commercial interests, and are not intended to restrict lawful customer feedback or consumer rights protected by applicable law.

Any activity prohibited by this Section shall constitute a material breach of this Agreement. RoofHyve reserves the right to immediately suspend or terminate access to the Platform and pursue all legal and equitable remedies available under this Agreement and applicable law, including injunctive relief where appropriate.

The obligations contained in this Section shall survive the expiration or termination of this Agreement.

15.11 Identity Verification, Misrepresentation of Affiliation, Fraudulent Access, and Account Integrity

Access to the Platform is conditioned upon the User’s truthful disclosure of all information reasonably requested by RoofHyve during account registration, account administration, customer support, subscription management, demonstration requests, or any other interaction with the Platform.

By creating an account, requesting access to the Platform, scheduling a demonstration, subscribing to the Services, or otherwise interacting with RoofHyve, the User represents, warrants, and covenants that all information provided to RoofHyve is complete, accurate, current, and not misleading in any material respect.

The User shall not, directly or indirectly:

• create, maintain, or access an account using false, fictitious, misleading, incomplete, or assumed identifying information;
• conceal, misrepresent, or omit any material information concerning the User’s employer, ownership interest, business affiliation, agency relationship, representative capacity, consulting relationship, contractual engagement, or other relationship that is reasonably relevant to the User’s access to the Platform;
• obtain or attempt to obtain access to the Platform while acting on behalf of any competitor, consultant, research organization, investment fund, technology company, software developer, artificial intelligence developer, media organization, academic institution, government entity, or other third party without accurately disclosing such relationship where requested by RoofHyve;
• establish, acquire, maintain, or operate multiple accounts for the purpose of concealing identity, circumventing Platform restrictions, avoiding enforcement actions, conducting competitive research, performing unauthorized testing, or otherwise exceeding the scope of the license granted under this Agreement;
• utilize employees, family members, contractors, consultants, agents, third parties, shell entities, nominee companies, or other intermediaries to obtain access to the Platform while concealing the identity or purpose of the actual person or entity directing or benefiting from such access;
• impersonate another individual or entity, use another person’s credentials, misappropriate another business identity, or otherwise obtain Platform access through deception, impersonation, fraudulent representations, social engineering, or false pretenses.

The User further represents that all information submitted to RoofHyve shall remain accurate throughout the term of this Agreement and agrees to promptly update any information that becomes materially inaccurate or incomplete.

RoofHyve reserves the right, in its sole discretion and at any time, to verify the identity, business existence, contractor licensing status, employer, ownership structure, organizational affiliation, business registration, tax identification, authorized representative, telephone number, email address, domain ownership, payment information, or other information reasonably necessary to determine a User’s eligibility to access or continue using the Platform.

Failure or refusal to reasonably cooperate with such verification may result in the suspension, restriction, or termination of Platform access until the requested verification has been satisfactorily completed.

The User acknowledges that authorization to access the Platform is expressly conditioned upon the truthfulness of the representations contained in this Section. Any material misrepresentation, concealment, fraudulent omission, or deceptive conduct relating to the User’s identity, affiliation, authority, or intended use of the Platform shall automatically exceed the scope of the limited license granted under this Agreement and shall constitute a material breach of this Agreement.

RoofHyve may immediately suspend, restrict, revoke, or permanently terminate any account that RoofHyve reasonably believes was obtained, accessed, or maintained through fraud, deception, identity concealment, affiliation misrepresentation, unauthorized agency, false pretenses, or any other dishonest means.

Nothing contained in this Section limits RoofHyve’s right to preserve evidence, investigate suspected misconduct, cooperate with law enforcement, pursue civil remedies, seek injunctive relief, recover damages, or exercise any other rights or remedies available under this Agreement or applicable law.

The obligations contained in this Section shall survive termination or expiration of this Agreement.

15.12 Monitoring, Audit Rights, Security Investigations, and Preservation of Evidence

RoofHyve is committed to maintaining the security, integrity, availability, confidentiality, and lawful operation of the Platform. To protect the Platform, its Users, and RoofHyve’s proprietary technology and intellectual property, RoofHyve reserves the right to monitor, investigate, analyze, and respond to activities that reasonably appear to violate this Agreement, threaten Platform security, interfere with normal operations, or otherwise present a risk to RoofHyve or its Users.

Subject to applicable law and the RoofHyve Privacy Policy, RoofHyve may, in its reasonable discretion:

• monitor account activity, authentication events, login attempts, access patterns, session information, API usage, device identifiers, browser characteristics, network information, and other technical information necessary to protect the Platform and enforce this Agreement;
• analyze Platform activity to detect unauthorized access, account compromise, fraud, abuse, scraping, automated access, artificial intelligence interaction, credential sharing, excessive usage, circumvention attempts, security threats, or other conduct inconsistent with this Agreement;
• investigate actual or suspected violations of this Agreement, including activities involving unauthorized automation, reverse engineering, competitive intelligence gathering, intellectual property misuse, fraudulent account creation, or attempts to compromise the Platform;
• temporarily suspend, restrict, isolate, quarantine, or otherwise limit access to accounts, devices, sessions, networks, or technical resources where RoofHyve reasonably believes such action is necessary to protect the Platform, Users, confidential information, or other legitimate business interests;
• preserve system logs, authentication records, audit trails, technical evidence, communications, metadata, transaction records, screenshots, session recordings where applicable, and other electronically stored information reasonably necessary to investigate suspected violations of this Agreement or comply with legal obligations;
• utilize automated security systems, fraud detection technologies, behavioral analytics, anomaly detection systems, artificial intelligence security tools, threat intelligence services, or other commercially reasonable technologies designed to identify and mitigate unauthorized activity affecting the Platform.

The User acknowledges that security monitoring, fraud detection, system logging, and investigative activities described in this Section are reasonable and necessary components of operating a secure commercial software platform and are undertaken for the legitimate purposes of protecting the Platform, enforcing contractual rights, safeguarding Users, complying with legal obligations, and preserving the integrity of RoofHyve’s services.

Nothing contained in this Section authorizes RoofHyve to access, use, or disclose Customer Data except as otherwise permitted under this Agreement, the Privacy Policy, applicable law, or with the User’s authorization.

Where RoofHyve reasonably believes that a violation of this Agreement has occurred or is likely to occur, RoofHyve may preserve relevant evidence for use in internal investigations, civil proceedings, arbitration, administrative proceedings, or criminal investigations to the extent permitted by applicable law.

RoofHyve may cooperate with law enforcement agencies, regulatory authorities, judicial bodies, or other governmental entities where required by law or where RoofHyve reasonably believes such cooperation is appropriate in connection with suspected unlawful activity, provided that such cooperation is conducted in accordance with applicable law and RoofHyve’s legal obligations.

Nothing contained in this Section shall obligate RoofHyve to actively monitor every User or detect every violation of this Agreement. Failure to identify or respond to any particular violation shall not constitute a waiver of RoofHyve’s rights or remedies under this Agreement.

The rights and obligations contained in this Section shall survive the expiration or termination of this Agreement to the extent reasonably necessary to investigate suspected violations, preserve evidence, comply with legal obligations, or protect RoofHyve’s legal rights.

15.13 Confidential Information and Protected Materials

The User acknowledges that, through access to the Platform, the User may receive, observe, create, generate, or otherwise become exposed to proprietary information belonging to RoofHyve that is confidential in nature and of substantial commercial value.

For purposes of this Agreement, “Confidential Information” means all non-public information disclosed by, obtained from, generated through, or otherwise made available by RoofHyve, whether oral, written, electronic, visual, digital, machine-readable, or in any other form, including without limitation:

• the Platform and all Protected Materials;
• software, source code, object code, algorithms, databases, APIs, architecture, infrastructure, integrations, system designs, technical specifications, engineering methodologies, software documentation, and development materials;
• artificial intelligence models, prompt engineering methodologies, prompts, prompt libraries, workflows, automation processes, business logic, reasoning methodologies, training methodologies, operational intelligence, and computational processes;
• user interfaces, user experience designs, navigation structures, screen layouts, dashboards, reports, templates, forms, configurations, product designs, customer experience methodologies, feature implementations, and operational workflows;
• business strategies, marketing strategies, pricing methodologies, commercialization plans, product roadmaps, financial information, customer acquisition strategies, operational procedures, licensing models, partnerships, and business methodologies;
• research, development, testing, product concepts, product enhancements, beta features, unpublished functionality, future development plans, and product designs;
• technical data, analytics, metadata, system logs, documentation, security methodologies, authentication systems, monitoring systems, fraud detection systems, and operational metrics;
• any other information that a reasonable person would understand to be confidential or proprietary based upon the nature of the information or the circumstances under which it is disclosed.

For purposes of this Article, “Protected Materials” means the Platform together with all Confidential Information, intellectual property, proprietary technology, software, workflows, methodologies, business logic, documentation, reports, prompts, artificial intelligence capabilities, operational processes, customer experience designs, and other proprietary assets owned or controlled by RoofHyve.

The User agrees to:

• maintain the confidentiality of all Confidential Information using at least the same degree of care used to protect the User’s own confidential information, but in no event less than reasonable commercial care;
• use Confidential Information solely for the limited purposes expressly authorized under this Agreement;
• not disclose, publish, distribute, transmit, license, sell, assign, commercialize, or otherwise make Confidential Information available to any third party except as expressly authorized by RoofHyve in writing;
• restrict access to Confidential Information to those Authorized Users who have a legitimate business need to access such information within the scope of this Agreement and who are bound by confidentiality obligations no less protective than those contained herein;
• promptly notify RoofHyve upon becoming aware of any actual or suspected unauthorized access, disclosure, misuse, or compromise of Confidential Information.

Confidential Information shall not include information that the User demonstrates through competent written evidence:

• was publicly available without breach of this Agreement;
• was lawfully known to the User prior to disclosure by RoofHyve;
• was independently developed by the User without reference to or reliance upon RoofHyve’s Confidential Information;
• was lawfully obtained from an independent third party without restriction and without breach of any confidentiality obligation.

The burden of proving the applicability of any exclusion contained in this Section shall rest solely upon the User.

The User acknowledges that the Confidential Information and Protected Materials described herein constitute valuable commercial assets and that unauthorized disclosure or misuse may result in substantial competitive harm to RoofHyve.

Accordingly, the confidentiality obligations contained in this Section are material terms of this Agreement and shall survive the expiration or termination of this Agreement for so long as the information remains confidential under applicable law or continues to qualify as a trade secret.

Nothing contained in this Section shall limit any rights or protections available to RoofHyve under applicable trade secret law, intellectual property law, contract law, or other applicable legal authority.

15.14 Trade Secrets, Irreparable Harm, Injunctive Relief, and Equitable Remedies

The User expressly acknowledges and agrees that the Platform and the Protected Materials embody substantial proprietary technology, confidential information, trade secrets, intellectual property, commercial know-how, and business methodologies that derive independent economic value from not being generally known or readily ascertainable through lawful means by competitors or other third parties.

The User further acknowledges that RoofHyve has invested substantial financial resources, technical expertise, industry knowledge, engineering effort, research, development, innovation, and time in creating, developing, improving, and maintaining the Platform and the Protected Materials.

The User agrees that any unauthorized access, disclosure, acquisition, use, copying, reproduction, publication, distribution, modification, replication, reverse engineering, commercial exploitation, competitive use, artificial intelligence training, or other misuse of the Protected Materials may cause immediate and irreparable harm to RoofHyve for which monetary damages alone may be inadequate or difficult to ascertain.

Accordingly, the User acknowledges that, in the event of any actual, threatened, or reasonably suspected breach of this Article or any unauthorized use of the Protected Materials, RoofHyve may seek, to the fullest extent permitted by applicable law:

• temporary restraining orders;
• temporary injunctive relief;
• preliminary injunctive relief;
• permanent injunctive relief;
• specific performance;
• equitable relief;
• recovery of actual damages;
• recovery of consequential damages where permitted by law;
• disgorgement of profits;
• restitution;
• recovery of unjust enrichment;
• recovery of investigation costs, forensic examination costs, expert witness fees, court costs, and attorneys’ fees where recoverable under applicable law or this Agreement; and
• any other legal or equitable remedy available under applicable law.

The remedies described in this Agreement are cumulative and shall not be construed as exclusive of any rights or remedies available to RoofHyve under applicable federal, state, international, statutory, common law, or equitable principles.

Nothing contained in this Agreement shall require RoofHyve to elect between contractual remedies, statutory remedies, equitable remedies, or any other remedies available under applicable law.

The User further agrees that unauthorized acquisition or use of the Protected Materials exceeds the scope of the limited license granted under this Agreement and may constitute, without limitation, breach of contract, trade secret misappropriation, copyright infringement, unfair competition, unauthorized access to protected computer systems, or other violations of applicable law.

The User shall immediately notify RoofHyve upon becoming aware of any actual or suspected unauthorized disclosure, acquisition, access, misuse, or compromise of the Protected Materials and shall reasonably cooperate with RoofHyve in mitigating any resulting harm.

Nothing contained in this Agreement shall be interpreted as limiting RoofHyve’s ability to seek emergency judicial relief wherever jurisdiction is otherwise proper under applicable law.

The obligations contained in this Section shall survive the expiration or termination of this Agreement indefinitely to the fullest extent permitted by applicable law.

15.15 Reservation of Rights, No Implied License, Construction, and Survival

Except for the limited license expressly granted under this Agreement, RoofHyve retains and reserves all right, title, and interest in and to the Platform, the Protected Materials, and all intellectual property, proprietary rights, confidential information, trade secrets, software, technology, business methodologies, workflows, artificial intelligence capabilities, documentation, customer experience designs, operational processes, and all related improvements, enhancements, modifications, derivative works, and future developments.

No provision of this Agreement, and no access to or use of the Platform, shall be interpreted or construed as granting the User, whether expressly, implicitly, by estoppel, exhaustion, waiver, acquiescence, custom, course of dealing, or otherwise:

• any ownership interest in the Platform or Protected Materials;
• any implied license or right beyond the limited license expressly granted herein;
• any right to copy, reproduce, commercialize, distribute, sublicense, publish, disclose, replicate, reverse engineer, benchmark, analyze, or otherwise exploit the Platform except as expressly authorized by this Agreement;
• any right to utilize the Platform or Protected Materials for the development of competing products, services, technologies, business methodologies, or artificial intelligence systems.

The examples, technologies, methodologies, software tools, prohibited conduct, and Protected Materials identified throughout this Article are intended solely for illustration and clarification. They shall not be interpreted as exhaustive limitations upon the protections afforded to RoofHyve.

Accordingly, this Article shall be interpreted broadly so as to protect the Platform and all Protected Materials from unauthorized access, misuse, disclosure, replication, imitation, commercial exploitation, artificial intelligence training, reverse engineering, competitive intelligence gathering, or other activities inconsistent with the limited license granted under this Agreement.

If any provision, sentence, clause, phrase, or application of this Article is determined by a court or arbitrator of competent jurisdiction to be invalid, unlawful, unenforceable, or contrary to applicable law, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. Any unenforceable provision shall be construed, reformed, or limited only to the minimum extent necessary to render such provision enforceable while preserving the original intent of the parties as nearly as possible.

The failure of RoofHyve to enforce any provision of this Agreement, whether on one or more occasions, shall not constitute a waiver of any right or remedy, nor shall it prevent RoofHyve from enforcing the same or any other provision at any future time.

The rights, obligations, acknowledgments, limitations, restrictions, remedies, and protections contained in this Article are cumulative and shall survive the expiration, suspension, cancellation, or termination of this Agreement for so long as necessary to protect RoofHyve’s intellectual property, trade secrets, confidential information, contractual rights, and other legally protected interests.

Nothing contained in this Article shall be interpreted to limit, waive, or impair any rights or remedies available to RoofHyve under applicable federal, state, international, statutory, regulatory, common law, or equitable principles. All such rights and remedies are expressly reserved.

16. Artificial Intelligence and Automated Processing

Certain current or future features may use artificial intelligence, machine learning, predictive analytics, generative systems, automation tools, or other algorithmic technologies. AI outputs are provided solely as informational and workflow-assistance tools. Customer is solely responsible for independently reviewing and verifying all AI-generated content before reliance or use.

RoofHyve is not liable for decisions, actions, omissions, losses, claims, damages, fines, penalties, or liabilities resulting from reliance on AI outputs. Additional terms are provided in the AI & Automated Processing Disclosure.

Section 15.7 separately governs prohibited use of the Platform and Protected Materials for artificial intelligence, machine learning, computational-model training, evaluation, or related external model-development purposes.

17. Acceptable Use

Customer and users must comply with the RoofHyve Acceptable Use Policy. Users may not violate laws, infringe intellectual property rights, upload malicious code, reverse engineer the platform, interfere with operations, attempt unauthorized access, distribute spam, transmit unlawful content, circumvent security measures, harvest user information, impersonate others, use automated scraping tools, or use the platform for illegal activities.

The specific platform-protection restrictions in Sections 15.6 through 15.12 supplement, and do not limit, the restrictions in this Section.

18. Confidentiality

Each party may receive non-public business, technical, financial, operational, security, product, customer, or other confidential information from the other party. The receiving party must use the disclosing party’s confidential information only for purposes of the Services, protect it with reasonable care, and not disclose it except to authorized personnel, contractors, advisors, service providers, or as required by law.

Section 15.13 supplements this mutual confidentiality provision with specific protections applicable to RoofHyve Confidential Information and Protected Materials.

19. Data Protection

RoofHyve’s processing of personal information is described in the Privacy Policy. Where RoofHyve processes Customer Data on behalf of Customer, the Data Processing Addendum applies. Customer remains responsible for lawful collection and use of Customer Data where Customer is the business/controller.

20. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. ROOFHYVE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND ERROR-FREE OPERATION.

RoofHyve does not warrant that the Services will meet Customer’s requirements, comply with Customer’s legal obligations, prevent all errors or unauthorized access, or be uninterrupted. RoofHyve does not guarantee roofing work, proposal accuracy, project outcomes, insurance outcomes, financing approval, customer payment, employee performance, or business results.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFHYVE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES, OR FOR LOSS OF REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFHYVE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ROOFHYVE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100) IF NO FEES WERE PAID.

22. Indemnification

Customer will defend, indemnify, and hold harmless RoofHyve, its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses arising from Customer Data, Customer’s business operations, roofing/project services, proposals, contracts, employment or payroll practices, privacy or consent failures, use of third-party integrations, violation of law, violation of these Terms, or misuse of the Services.

23. Force Majeure

RoofHyve shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, pandemic, labor disputes, government action, utility failures, internet outages, cyberattacks, telecommunications failures, supply chain disruptions, acts of war, or terrorism.

24. Termination and Effect of Termination

RoofHyve may suspend or terminate access for breach, non-payment, unlawful activity, security concerns, fraud, legal compliance, repeated violations, or expiration of subscription terms. Customer may terminate pursuant to applicable cancellation procedures.

Upon termination, access may cease, Services may be disabled, data may become inaccessible, retention periods may apply, additional storage fees may apply, and deletion may occur pursuant to retention policies. Customer remains responsible for outstanding fees. Provisions intended by their nature to survive termination will survive, including ownership, confidentiality, payment, indemnity, disclaimers, limitations of liability, dispute resolution, data-protection provisions, and the protections identified in Section 15.

24A. Individual User Account Deletion Requests

Authorized users may initiate deletion of their individual user account from the mobile app through Settings / Profile > Account > Request Account Deletion, where that functionality is available to the user.

Individual user account deletion is limited to the requesting user account and related personal profile information where deletion or anonymization is reasonably possible. It does not terminate the Customer subscription, delete the Customer tenant or workspace, cancel payment obligations, remove other users, or delete Customer Data controlled by the Customer.

RoofHyve and the Customer may retain records associated with the user account, including estimates, proposals, signed documents, invoices, customer and project records, job history, employee or attendance records, security logs, audit logs, billing records, dispute records, and records required for legal, tax, accounting, compliance, security, fraud prevention, contract enforcement, or business recordkeeping purposes.

RoofHyve may require reasonable identity verification before processing a deletion request. Upon receipt of a verified request, RoofHyve may disable or revoke user access, remove the user from active access, and process deletion, anonymization, or restriction of personal account profile information as described in the Privacy Policy.

A company administrator may separately manage employee access through the Roofer Portal or administrative tools. An employee or other authorized user may not use an individual account deletion request to delete the company account, tenant workspace, subscription, or business records controlled by the Customer.

25. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. This choice of law does not deprive any consumer, employee, or individual of mandatory, non-waivable statutory protections of the jurisdiction in which they reside.

26. Informal Dispute Resolution

Before initiating arbitration or litigation, the parties agree to attempt good-faith resolution. A written notice describing the dispute must be sent to legal@roofhyve.com and 2146 Pine St, Redding, CA 96001. The parties will attempt resolution for thirty (30) days.

27. Binding Arbitration

Except where prohibited by law and subject to the carve-outs below, any dispute arising out of or relating to these Terms or the Services will be resolved through final and binding individual arbitration, not in court. Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, where a party is a consumer, its Consumer Arbitration Rules, as modified by these Terms.

A single neutral arbitrator will be appointed in accordance with the applicable AAA Rules.

Either party may bring an individual claim in small-claims court that has jurisdiction, and either party may seek injunctive or equitable relief in court to protect intellectual property, trade secrets, Confidential Information, or Protected Materials, including relief contemplated by Section 15.14. The seat and venue for arbitration will be Shasta County, California, unless the applicable AAA consumer rules or non-waivable law require a different venue. Arbitration fees will be governed by the applicable AAA Rules and fee schedules.

28. Class Action, Representative Action, and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTIONS. Nothing in this waiver waives a representative claim that cannot be waived as a matter of law. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

29. Export Compliance and Sanctions

Customer agrees not to use or export the Services in violation of U.S. export laws, sanctions laws, or applicable trade restrictions.

30. Assignment

Customer may not assign these Terms without RoofHyve’s prior written consent. RoofHyve may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

31. Entire Agreement; Order of Precedence

These Terms, together with applicable Order Forms, the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Service Level Agreement, Cookie Policy, AI Disclosure, Security Addendum, and incorporated documents constitute the entire agreement between the parties regarding the Services. If there is a conflict, a signed order form or written agreement controls, followed by the DPA for data-processing matters, then these Terms, then incorporated policies.

32. Severability; No Waiver

If any provision is determined unenforceable, the remaining provisions remain in effect. Failure to enforce any provision does not constitute a waiver of future enforcement.

Contact Information

RoofHyve Inc.

Legal Mailing Address: 2146 Pine St, Redding, CA 96001

Legal Notices: legal@roofhyve.com

Security: security@roofhyve.com

Privacy Requests: privacy@roofhyve.com

Support: support@roofhyve.com