SMS Terms Document
Effective Date: Aug 8, 2026
Last Updated: Aug 8, 2026
These SMS Terms and Conditions govern text messages sent by or on behalf of RoofHyve through its websites, applications, and customer services.
By providing your mobile phone number and opting into a RoofHyve SMS program, you agree to receive text messages as described in these terms.
Your use of RoofHyve’s platform is also governed by the RoofHyve Terms of Service and Privacy Policy.
1. RoofHyve SMS Programs
RoofHyve may offer the following SMS programs.
A. Account Security and Verification Messages
Customers may choose to receive one-time passcodes and other security-related messages for:
- Mobile-number verification
- Account login
- Two-factor authentication
- Password or account-security actions
- Suspicious or security-sensitive account activity
These messages are transactional and are sent in response to account or security activity.
Message frequency varies based on your login, verification, and security activity.
B. Project and Service Notifications
Customers may choose to receive transactional messages related to their RoofHyve account, roofing services, and active projects, including:
- Proposal updates
- Appointment reminders and changes
- Project-status updates
- Invoice and payment notifications
- Document and approval requests
- Messages related to a customer’s roofer, contractor, or project team
Message frequency varies based on your project and account activity.
Where available, customers may select immediate delivery or an eligible notification-summary frequency. Urgent, security-related, direct-message, appointment, or payment-related notifications may still be delivered immediately.
C. Promotional Messages
Customers may separately choose to receive promotional SMS messages from RoofHyve, including:
- Product or service announcements
- Offers and promotions
- Roofing or home-service recommendations
- RoofHyve platform news
- Marketing campaigns
Promotional SMS consent is optional and is not a condition of purchasing any product or service.
Message frequency varies.
2. Consent to Receive SMS Messages
You will receive SMS messages only for the program or programs for which you have provided consent.
Providing a phone number to RoofHyve for account, project, billing, or contact purposes does not by itself constitute consent to receive promotional SMS messages.
Consent for account-security messages, project notifications, and promotional messages may be collected separately. Enrolling in one RoofHyve SMS program does not automatically enroll you in another program.
Consent may be provided through:
- A RoofHyve website or application checkbox
- A phone-number verification flow
- A communication-preferences setting
- Another clearly disclosed RoofHyve opt-in method
Consent checkboxes are not selected automatically.
3. Message Frequency
Message frequency varies depending on the SMS program and your activity.
Account-security messages are generally sent when you request a verification code or when a qualifying security event occurs.
Project and service messages are sent based on activity involving your proposals, appointments, invoices, projects, documents, or communications.
Promotional message frequency varies based on RoofHyve campaigns and your selected preferences.
4. Message and Data Rates
Message and data rates may apply.
Your mobile carrier may charge you for sending or receiving text messages according to your wireless plan. RoofHyve is not responsible for carrier charges, data charges, or other fees assessed by your wireless provider.
5. How to Opt Out
You may opt out of RoofHyve SMS messages at any time by replying:
STOP
You may also manage eligible communication preferences through your RoofHyve account, where available.
After you send STOP, your mobile carrier or RoofHyve may send a confirmation message. You should not receive additional SMS messages from the applicable sending number unless you opt back in.
Opting out of SMS may affect your ability to use SMS-based login verification or receive important project updates. Alternative communication or account-recovery methods may still be available.
6. How to Get Help
Reply:
HELP
for assistance with the RoofHyve SMS program.
You may also contact RoofHyve at:
- Email: support@roofhyve.com
7. Opting Back In
After opting out, you may be able to opt back in by:
- Replying START or UNSTOP, where supported
- Re-enabling SMS through your RoofHyve account
- Completing the RoofHyve consent flow again
Opting back in may require you to verify your mobile number and provide renewed consent.
8. Supported Carriers and Delivery
SMS delivery is subject to mobile-network availability and carrier processing.
RoofHyve and its service providers do not guarantee that every SMS message will be delivered or received within a specific period. Delays or failures may occur because of:
- Carrier filtering
- Network availability
- Device settings
- An invalid or inactive number
- An opted-out or blocked number
- Technical interruptions
Carriers are not liable for delayed or undelivered messages.
9. Mobile Number Responsibilities
You represent that:
- You are authorized to use the mobile number you provide
- The information you provide is accurate
- You will update or remove the number if you no longer control it
If a mobile number is reassigned, the new owner may receive messages intended for the previous owner until the number is removed or opted out.
Contact RoofHyve immediately if you believe your number is being used without authorization.
10. Privacy
RoofHyve’s collection and use of mobile numbers, messaging preferences, consent records, and SMS activity are governed by the RoofHyve Privacy Policy.
View the Privacy Policy here:
https://roofhyve.com/privacy-policy
RoofHyve does not sell SMS consent information or mobile opt-in data to third parties for their independent marketing purposes.
RoofHyve may share information with service providers that help deliver, secure, operate, or monitor the SMS program, subject to applicable agreements and privacy requirements.
11. Promotional Consent Is Optional
Consent to receive promotional SMS messages is not a condition of purchasing or receiving RoofHyve products or services.
You may decline promotional SMS while continuing to use RoofHyve, subject to the platform’s normal account requirements.
Transactional and security messages may be managed separately from promotional messages.
12. Changes to These SMS Terms
RoofHyve may update these SMS Terms periodically.
When material changes are made, RoofHyve may update the “Last Updated” date, publish the revised terms on its website, or provide another notice where required.
Your continued participation in an SMS program after an update will be governed by the revised terms, subject to applicable law and consent requirements.
13. Contact RoofHyve
Questions about these SMS Terms may be directed to:
RoofHyve
Email: support@roofhyve.com
Mailing address: 2146 Pine St, Redding, CA 96001